Hope Lane 
       Cleaning and Organizing .

Hope Lane 
Cleaning

 Louisville's Family Owned Cleaning and Organizing Service 

Louisville Cleaning Terms of Service


 What are the advantages to a cleaning service?

People are often busy and do not have the time or energy to clean their own homes.  Cleaning can be overwhelming, especially when you’re literally facing a mountain of a job – things littered on the floor, desks and counters, cobwebs on the ceiling and fans, filmy windows, old newspapers and magazines piled up high everywhere, a sink full of dirty dishes, grimy stove tops, oven and microwave, stained carpet… the list goes on. It’s enough to stop any cleaning enthusiast dead in her tracks. Hope Lane Cleaning will provide you  quality cleaning services. We only hire experienced, career-minded, professional housekeepers with reputable backgrounds. Therefore they have a vested interest in providing you with excellent services that keeps you satisfied. 


How does Hope Lane Cleaning work?

Every client's needs are different, so we will work from your priority list rather than a checklist of standard services. You set the priorities. Before your cleaning crew arrives for each cleaning, you could prepare a priority list of work that you expect to be accomplished. You can always adjust your list to detail any special needs that you would like performed on your next visit. We also offer a 24 hour guarantee, if for any reason you are unhappy with your service please call the office within the first 24 hours after service and we will make it right. 


How often will you clean my home/office?                                                                         We offer one-time, weekly, bi-weekly or monthly cleaning service. Just let us know what your needs are, and we can customize and prioritize your cleanings. 


Are We a Pet Friendly Cleaning Service?                                                                             

We, at Hope Lane Cleaning, care about and know the value of your pets.  We make sure each of our cleaners are comfortable around household animals. We will follow any instructions you give us regarding the interaction of your furry loved ones.


Do I have to provide you with cleaning supplies?                                                             

Not at all. All Hope Lane housekeepers carry their own environmentally friendly cleaning supplies and their own equipment.


How will I know I can trust your housekeepers to come into my home?                                 
For security all our house cleaners are REQUIRED to pass a background check prior to being hired.  They are fully trained and experienced through hands on training, only the professionals who clean your home have access to your home.


What is your cancellation Policy?                                                                                  We requests cancellation before 5 PM the day before the scheduled appointment.  All phone, chat or E-Mail cancellations or rescheduling after 5 PM the day before the appointment will be charged $25. Anytime our cleaners are denied access to the home at the time of cleaning (due to a customer no-show or lock-out) you will be charged our minimum service of $50 . 


If we find a housekeeper or team that we really like, can we request them again?          The most experienced housekeepers are quickly booked by regular clients. We suggest that you schedule your regular service based on your housekeeper team’s availability.


What about tipping?

We leave that up to you. Tips are always appreciated!


Do you accept credit cards?                                                                                                  

We accept all major credit cards or cash as form of payment.  All payments must be made at the time of cleaning.   Any late payments will be assessed a $25 fee.